The New Reality for Customer Engagement

Thu, May 31, 2018 1:00 PM EDT


Evolving customer expectations and technologies are disrupting how traditional contact centers operate. Omnichannel communication, intelligent
automation, artificial intelligence (AI) and case management are merging to forever change how organizations service their customers. Are you ready?

Attend this webinar to hear featured speaker Craig Le Clair of Forrester Research provide insights on how the confluence of these technologies are redefining enterprise operations and transforming the customer experience.

Join us for expert insights on:
  • Why case management is central to effective service
  • How to improve efficiency and customer experience with intelligent automation
  • How AI is transforming customer engagement
  • The benefits of embedding robotics to digitize interactions
Featured Speakers:

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Lenny Liebmann
Moderator
eWEEK Events
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Malcolm Ross
VP of Product
Appian
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Craig Le Clair
Vice President, Principal Analyst
Forrester Research


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