Changing the Way IT Works: How to Handle Organizational Change Management for ServiceNow

Fri, Dec 15, 2017 1:00 PM EST{LOCAL_TZ}

Register to Watch the On Demand Replay of this Webinar

Join us for an interactive session about how ISG helped a large global insurer prepare more than 9,000 technical users across multiple continents for a ServiceNow deployment.

In this one-hour webinar, we’ll explore

  • best practices in IT training to prepare employees for significant changes to their daily work
  • the use of a multi-level change network that identifies and leverages “super users”
  • appropriate communications to smooth the transition and increase adoption to ensure return on your investment
Your Host
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Jocelyn Hayes
Director, OCM & Training
ISG


Mastering the technical elements of a new technology is only part of the puzzle. Learn more about the significance of a strong organizational change management program to your next investment.

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